Privacy Policy

Promised Investment Group (Pty) Ltd ("we", "us", "our"), trading as Reggie Smith (thereggiesmith.com), is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") of South Africa, as well as any other applicable data protection legislation.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or use our services.

In terms of POPIA, our Information Officer is responsible for ensuring compliance with this policy and POPIA:

• Name: Reggie Smith
• Organisation: Promised Investment Group (Pty) Ltd
• Email: admin@thereggiesmith.com
• Address: Cape Town, Western Cape, South Africa

You may contact our Information Officer for any privacy-related queries, access requests, or complaints.

We may collect the following categories of personal information:

• Identity information: name, email address, phone number
• Contact and communication data: messages sent via contact forms or chat
• Transaction data: payment information processed through PayFast or PayPal (we do not store full card details)
• Booking data: consultation booking details and scheduling information
• Technical data: IP address, browser type, device information, pages visited, time on site
• Usage data: how you interact with our website and services
• Marketing preferences: whether you have opted in or out of communications

We collect personal information directly from you (when you fill in forms, book a consultation, or send a message) and automatically (through cookies and analytics tools).

We process your personal information only for legitimate purposes, including:

• Delivering the services you have requested
• Processing payments and managing transactions
• Responding to enquiries and providing customer support
• Sending transactional communications (booking confirmations, receipts)
• Marketing communications where you have provided consent
• Improving our website and services
• Complying with legal obligations
• Fraud prevention and security

We will not process your personal information for any purpose other than those listed above without your knowledge or, where required by law, your consent.

We process your personal information on the following grounds:

• Contractual necessity: to fulfil a contract with you (e.g., delivering a website build)
• Legitimate interest: for our business operations, security, and fraud prevention
• Legal obligation: to comply with South African law
• Consent: for marketing communications, which you may withdraw at any time

We do not sell your personal information. We may share it with trusted third parties only where necessary:

• Payment processors: PayFast and PayPal for secure payment processing
• Calendar and scheduling: Google Calendar for booking management
• Email service providers: for transactional and marketing communications
• Analytics providers: Vercel Analytics for anonymous website usage data
• Professional advisors: lawyers, accountants, where required by law

All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

Some of our service providers are based outside South Africa. Where we transfer personal information to other countries, we ensure appropriate safeguards are in place, including contractual protections, consistent with POPIA requirements.

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

• All data transmitted via our website is encrypted using TLS/HTTPS
• Payment data is processed by PCI DSS-compliant payment processors
• Access to personal information is restricted to authorised personnel only
• We regularly review and update our security practices
• Session data is stored securely with appropriate expiration controls

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Client project data: retained for the duration of the project plus 5 years
• Transaction records: 5 years as required by South African tax law
• Marketing preferences: until you unsubscribe or withdraw consent
• Website analytics: anonymised data retained for up to 2 years
• Booking records: 1 year after the booking date

After the applicable retention period, personal information is securely deleted or anonymised.

You have the following rights regarding your personal information:

• Right to access: request a copy of the personal information we hold about you
• Right to correction: request that we correct inaccurate or incomplete information
• Right to deletion: request that we delete your personal information (subject to legal obligations)
• Right to object: object to the processing of your information for direct marketing
• Right to withdraw consent: where processing is based on consent, withdraw it at any time
• Right to complain: lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at: admin@thereggiesmith.com

We use cookies and similar tracking technologies on our website. These include:

• Strictly necessary cookies: required for the website to function (session management, security)
• Analytics cookies: Vercel Analytics to understand how visitors use our site (anonymised)

You can control cookies through your browser settings. Disabling strictly necessary cookies may affect the functionality of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: www.justice.gov.za/inforeg
• Email: inforeg@justice.gov.za
• Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

We would, however, appreciate the opportunity to address your concerns before you approach the Regulator. Please contact us first at admin@thereggiesmith.com.

For any privacy-related questions or to exercise your rights:

• Email: admin@thereggiesmith.com
• Organisation: Promised Investment Group (Pty) Ltd
• Location: Cape Town, Western Cape, South Africa